Q: What are the benefits of switching to auto-deduct (ACH) payments?
A: Our worry-free ACH auto-deduction payment plan removes the hassle and stress from paying your monthly curbside recycling bill. Funds are deducted directly from your account on the same day each month, giving you the peace of mind to keep recycling on.

Q: Can I drop payments off in person?
A: Of course! Payments can be dropped off at our office during business hours. Our in-person address is the same as the mailing address provided above.

Q: What if I want to put a hold on my service?
A: No issue, just call our office or send us an email with the desired date you wish to pause and resume your service, and we'll take care of the rest. 

Q: How do I update my account info?
A: Whether you've got a new phone number, email, residential address, or name, feel free to reach out to us over email or phone providing us with the updated information and we will get your account updated ASAP.

Q: I received an e-Bill showing a negative balance, what now?
A: Our new automated billing system ensures that your bill gets sent over prior to the first of each month. If your bill currently shows a negative balance due (e.x. -$20.00), then that means that you currently have an active credit and no further payment is needed at that time.

Q: Am I able to pay my bill in advance?
A: While we understand the desire to pay your bill in advance, we recommend not exceeding 6 months of credit on your account to help things run smoothly for both our bookkeeping program and our office staff.